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Register as New User (eCert)

Table of Contents

Video #

Purpose #

The User Authentication Service (UAS) is the main security and authentication service that all of the Department of Agriculture, Land Reform & Rural Development (DALRRD) applications use so that users are stored centrally.

This allows for single login for all DALRRD applications. For the fruit sector, users can currently create a new user on PhytClean or they can create one on eCert.

This guide provides step-by-step instructions on how to register as a user on the eCert platform. The eCert application can be accessed via the URL: app.ecert.co.za

Register as a New User #

  • Click on Apply for membership

Figure 1: Login Page

  • Enter details as per ID book or smart ID card and all required fields
  • Agree to the Terms and Conditions by clicking the checkbox provided
  • Click on Register

Please Note:

  • You cannot Register without Agreeing to the Term and Conditions
  • The New Password and Confirm Password have to match
  • The New Password must consist of at least 6 characters. It must include at least 1 uppercase letter, 1 numeric value and 1 special character, for example, Password1!
  • Your First Name, Surname and ID Number have to match what is in your ID document
  • You have a maximum number of 3 attempts to update your profile successfully, failure to do so will result in your account being locked out and you will have to log a ticket on the Support Platform to have your account unblocked

Figure 2: Register new membership

  • A confirmation email will be sent to the email address captured above.
  • On the email click Confirm Email

Figure 3: Confirm Email

  • You will then be redirected to the login page

Registration for Non-South African Citizen #

If you do not have South African citizenship, then you need to register by following the steps below.

  • Click on Apply for membership

Figure 4: Apply for membership

  • Click on the ‘here’ link

Figure 5: Non-South African Registration

  • Enter details as per Passport and all required fields
  • Upload copy of your passport
  • Agree to the Terms and Conditions by clicking the checkbox provided
  • Click on Register

Please Note:

  • You cannot Register without Agreeing to the Term and Conditions
  • The New Password and Confirm Password have to match
  • The New Password must consist of at least 6 characters. It must include at least 1 uppercase letter, 1 numeric value and 1 special character, for example, Password1!
  • Your First Name, Surname and Passport Number have to match what is in your Passport
  • You have a maximum number of 3 attempts to update your profile successfully, failure to do so will result in your account being locked out and you will have to log a ticket on the Support Platform to have your account unblocked

Figure 6: Register new membership

Please Note:

  • Once you have registered your uploaded passport will have to be verified manually by the eCert support team.
  • An email will be sent, to the email address provided during registration, once the account has been verified. You will then be able to Login.

Forgot Password #

This section provides instructions on how to reset your password if you have forgotten it.

Click on Forgot Password?

Figure 7: Forgot Password

  • Enter your email address, then click on Forgot Password
  • You will be redirected to a page where you will be told to check a reset password email and the process that you must follow

Figure 9: Email Notification

  • Click on Reset Password once you have received the email
Figure 10: Forgot Your Password Email

  • Enter your New Password
  • Confirm this password by entering it again in the Confirm Password box
  • Click on Reset

Please Note:

  • The New Password and Confirm Password have to match
  • The New Password must consist of at least 6 characters. It must include at least 1 uppercase letter, 1 numeric value and 1 special character for example Password1!

Figure 11: Reset Password

  • You will then be taken to the Login page

Please note:

  • If you have previously registered as a user but not entered a valid ID number or in the case of a non-South African citizen have your passport number verified, you will be redirected to the Manage Profile page when you first login.
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