eCert – eCertification Platform
This help file is designed for Pome fruit producers registering for special markets. Please use this guide throughout the process as most of the questions you might have are addressed here.
For questions that are not addressed here, Hortgro can assist.
Support Contact details:
Contact Person: Niedaa Moerat / Suzette Poole Telephone Number: (021) 870 2900 Email: infophytclean@hortgro.co.za or suzette@hortgro.co.za
For any further queries you can contact eCert on the details below:
Telephone Number: (0)31 940 6795
Support Platform
Please use the Support Platform for any general and specific queries you might have regarding the eCert Platform – https://support.ecert.co.za
This help file assumes you have created a User Profile on the PhytClean online platform (www.phytclean.co.za). If not, go to the website and click on the link “Register as a new user”. Follow the prompts. Once a User Profile has been created then follow this guide further.
To register an FBO for a phytosanitary market your User Profile will need to be linked to that FBO. This first section deals with linking your User Profile to an Organization and FBO.
Once you have logged in go to:
Notes:
This part deals with the actual phytosanitary registration process.
Go to:
On the following page, you must update the detail for this FBO (at the top of the page). This is where you need to correctly link the FBO to an organization.
Below the FBO details, any previous PDF registration forms will appear below this FBO details. To view this just click on the file name.
This section on the bottom half of the page is very important as it deals with contact details for people linked to this FBO.
The next page deals with adding and updating orchard information.
Now select which markets you would like to export and register for by ticking the appropriate boxes. Press NEXT once the selection has been made.
Please Note: Kenya has been added as a new export market.
This next step allows you to indicate which orchards should be registered for each special market.
You have reached the end of the data capture process now. The next step involves PhytClean generating the registration application form. Click on the link “Open PDF”.
It is important that the following is done:
NB: It will not open automatically if pop-ups are blocked on your browser.
Please note that when generating the final application document and you haven’t completed all the required fields you will get the following error message:
This section covers how to upload these signed copies onto PhytClean.
Before you begin, please read the following really important instructions:
NB: Please make sure that the Documents uploaded are in PDF format. Please also make sure that when you are uploading the registration document that it is in one pdf document (and not one page at a time) the document should not exceed 2MB per control point.
NB: You will have to repeat this process to upload the Proof of payment and BD trap records as required for DALLRD registration. Just select the correct link on the LHS menu under “Pome Fruit Uploads”.
To view the document, you can go to the FBO Menu on PhytClean, and select Document Manager. Go to: