eCert – eCertification Platform
This help file is designed for Citrus fruit Producers registering for special markets. Please use this guide throughout the process as most of the questions you might have are addressed here.
For questions that are not addressed here, the eCert Support Team can assist you.
FSA Support Team
Telephone Number: (031) 940 6795
Log a Ticket: https://support.ecert.co.za/ or email firstname.lastname@example.org
Please Note: To log a new ticket you will be required to register then you will be able to log a ticket.
This help file assumes you have created a User Profile on the PhytClean online platform (www.phytclean.co.za). If not, go to the website and click on the link “Register as a new user”. Follow the prompts. Once a User Profile has been created then follow this guide further. For a detailed explanation of how to register, refer to Register as a new User on PhytClean v 1.0.
Please note the following before you begin:
To register an FBO for a phytosanitary market your User Profile will need to be linked to that FBO. This first section deals with linking your User Profile to an Organization and FBO.
Once you have logged in:
This part deals with the actual phytosanitary registration process.
On the following page update the details for the selected FBO.
This is where you need to correctly link the FBO to an organization.
Any previously generated PDF registration forms will appear below the FBO details. To view this, click on the file name.
The section on the bottom half of the page is very important as it deals with contact details for people linked to this FBO.
NB: The SELECT button on the grid is to select a contact for editing not to set it as the main FBO contact.
The next page deals with adding and updating orchard information.
Now select which markets you would like to export and register for by ticking the appropriate boxes. Press NEXT once the selection has been made.
This next step allows you to indicate which orchards should be registered for each special market.
NB: Unless stakeholders agree to all declarations under the Good Agricultural Practice (GAP) and practices under Citrus FMS and Citrus FFMS then they will not be able to proceed with completing their registration.
You have reached the end of the application process now. There are two options that you can choose from when generating the pdf. They are as follows:
This option can be selected if there are changes that need to be made on the application at a later stage or you wish to review your application before submitting.
Please note: The draft document cannot be sent to DALRRD. You will need to conclude the registration and select SUBMIT.
If you are satisfied with the information on the registration document, then you can submit.
Please note: Your registration form should open up automatically but if you have pop-ups blocked then you will have to click on the “Click Here” link to open the final registration document manually. (Refer to How to allow pop-ups to automatically open on your browser? if you wish to enable pop-ups).
It is important that the following is done:
This section provides instruction on how to unlock the registration if you want to make changes. You will go to:
When OK is selected an email will be sent to all contacts of that PUC to approve that the change can be made. One of the recipients of the email can click on the link in the email received to open up the registration for changes again if they acknowledge the person making the request. Once at least one of the recipients of the email unlocks the registration the unlock link is no longer valid.
This section covers how to upload the signed copies of the registration documents onto PhytClean.
Before you begin, please read the following really important instructions:
NB: Please make sure that the Documents uploaded are in PDF format. Please also make sure that when you are uploading the registration document that it is in one pdf document (and not one page at a time) the document should not exceed 2MB per control point.
(Only BD Records allow for both PDF and XLS formats to be uploaded)
NB: You will have to repeat this process to upload the Proof of payment, BD trap records and South Motivation as required by DALRRD. To do so select the correct link on the LHS menu under Citrus Fruit Uploads.
To confirm that all documents have been uploaded for your PUC/s check the Document Manager once all uploads have been done.Page Break.
How to allow pop-ups to automatically open on your browser?
To allow pop-ups to automatically open on your browser do the following.