eCert – eCertification Platform
This help file is designed for exporters, loading facilities, third parties and freight forwarders handling citrus to register for special markets. Please use this guide throughout the process as most of the questions you might have are addressed here.
For questions that are not addressed here, the eCert Support Team can assist you.
Support Contact details
FSA Support Team
Telephone Number: +27 (0)31 940 6795
Log a ticket: https://support.ecert.co.za/
Please Note: To log a new ticket you will be required to register then you will be able to log a ticket.
This help file assumes you have created a User Profile on the PhytClean online platform (thttps://phytclean.co.za). If not, go to the website and click on the link “Register as a new user”. Follow the prompts. Once a User Profile has been created then follow this guide further. For a detailed explanation of how to register, refer to Register as a new User on PhytClean v 1.0.
To register an FBO for a Phytosanitary market your User Profile will need to be linked to that FBO. This first section deals with linking your User Profile to an Organization and FBO.
Once you have logged in:
 If your FBO code is not registered on the DAFF FBO database please follow this link: http://webapps.daff.gov.za/FBO
This part deals with the actual phytosanitary registration process.
On the following page update the detail for the FBO selected.
This is where you need to correctly link the FBO to an organization.
PhytClean does not endorse this site but has found it to be the simplest to use.
Any previous PDF registration forms generated will appear below the FBO details section. To view this click on the file name.
This section on the bottom half of the page is very important as it deals with contact details for people linked to this FBO.
NB: The SELECT button on the grid is to select a contact for editing not to set it as the main FBO contact.
NB: Unless stakeholders agree to all declarations under the Good Agricultural Practice (GAP) and practices under Citrus FMS and Citrus FFMS then they will not be able to proceed with completing their registration.
You have reached the end of the application process now. There are two options that you can choose from when generating the pdf. They are as follows:
This option can be selected if there are changes that needs to be made on the application at a later stage or you wish to review your application before submitting.
Please note: The draft Document must not be uploaded on the upload section. You will need to conclude the registration and do a final submit.
If you are satisfied with the information on the registration document, then you can submit.
Please note: Your registration form should open up automatically but if you have pop-ups blocked then you will have to click on the “Click Here” link to open the final registration document manually. (Refer to How to allow pop-ups to automatically open on your browser? if you wish to enable pop-ups).
It is important that the following is done:
This section provides instruction on how to unlock the registration if you want to make changes. You will go to: