Citrus: How to Apply for Phytosanitary Special Markets (PUC)

Download the PDF #

Guide: Citrus – How to Apply for Phytosanitary Special Markets (PUC)

Purpose #

This document provides instructions on how to complete the Citrus registration for Agricultural Production Units (PUC).

Pre-requisite #

To use this guide, the user must be registered on User Authentication Service (UAS).

  • If you are not already registered as a user, then go to the PhytClean V1 website to do so: ( If you already have an eCert login then you will be able to get into PhytClean V2 with those details as well.
  • If you have forgotten your password or want to reset it, go to PhytClean V1 click on “Forgot Password”. Follow the instructions that follow.
  • Businesses must be registered on the Central Business Register (CBR). A business replaces the organization concept in the original PhytClean. To register a business, click on the link below which details how this can be done
  • Add users that should have access to the business on the Manage Business Users page on CBR.

CBR Manage Business Users

  • The final pre-requisite is to link the FBO/s to the business. Refer to Linking FBO to CBR business (on PhytClean V1)

Support Contact Details #

Contact Person: Support Team
Telephone Number: (031) 940 6795
Email: or create a ticket using ticket platform:
Please Note:To log a new ticket you will be required to register as a user.

Navigating PhytClean #

Logging into PhytClean V1 #

  • Go to the PhytClean V1 website – You will be directed to the login page. Enter your email and password and click on Login to enter the portal, as shown in Figure 1 below.

Figure 1: PhytClean Login Page

Linking User to FBO (on PhytClean V1) #

Once you are logged into PhytClean V1, you will do the following

  • Click on FBO
  • Select Link to an organization and its FBOs, as shown in Figure 2 below

Figure 2: Linking to an FBO

  • Add the FBO code in the empty box provided and click Save, as shown in Figure 3 below

Figure 3: FBO linking box

  • You should see a pop-up message stating “FBO has now been linked” (if linking was successful), as shown in Figure 4 below

Figure 4: Pop up message for a linked FBO

Please note: If the FBO is not on the PhytClean V1 system kindly contact  Support Contact details. If you have recently acquired an FBO code can you please send us the green form then will load the FBO on PhytClean. If your FBO is not registered on the DALRRD FBO database please follow this link:

Linking FBO to CBR business (on PhytClean V1) #

  • Select FBO again and select Link FBO to business (CBR), as shown in Figure 5 below

Figure 5: Link FBO to a business (CBR)

  • On the Link FBO to business page, you will see all the FBOs you are linked to. Click on Edit next to the FBO you want to stipulate the business for
  • On the Business column, select the relevant business using the dropdown

Figure 6: Linking a business to an FBO

  • Once the business is selected, click on Update. As shown in Figure 6 above
  • Once FBO linking is done, click on the PhytClean Icon to go back to the home screen, as shown in Figure 7 below

Figure 7: PhytClean Homepage

How to login to PhytClean V2 #

  • After returning to the main screen, click on the PhytClean V2 link, as shown in Figure 8 below
  • You will be redirected to the PhytClean V2 platform

Figure 8: PhytClean V2 banner

Citrus PUC Registration #

How to edit an existing PUC Application #

If you have registered last season then search and edit the DRAFT application that has been created for you with the previous season’s data. The historical records can be viewed by:

  • On the PhytClean V2 homepage, expand the Citrus link as shown in Figure 9 below.
Figure 9: Citrus Icon
  • Click on the View Registrations as shown in Figure 10 below
Figure 10: View Registrations
  • You will be directed to the Citrus Registration Dashboard, as shown in Figure 11 below.
Figure 11: Citrus Registration Dashboard
  • To filter, use the provided filter icons next to each column heading, as shown in Figure 12 below.
Figure 12: Filtering Icon
  • A Pop-up filter window will appear as shown in Figure 13 below. Enter the filter details as per the filtering icon and click Filter.
Figure 13: Filter Pop-up
  • To view the information on the previous application, click the View PDF icon () as shown in Figure 14 below.
  • To edit and/or change information, click on the Edit icon as shown in Figure 14 below.
Figure 14: Edit and View Icons

Please note: You will only be able to see applications you are linked to 

For a New PUC Registration #

  • Expand the Citrus link under Registrations and Management Systems, as shown in Figure 15 below
Figure 15: Citrus Icon
  • Click on PUC Registration, as shown in Figure 16 below.
Figure 16: PUC Registration Link
  • The Citrus PUC Registration information page will open as shown in Figure 17 below.
  • Click Next.
Figure 17: PUC Information Page
FBO Selection #
  • On the FBO Selection page, Select the PUC you intend to register for.
  • A dropdown will auto-populate PUC details. Add and/or edit any empty fields, as shown in Figures 18, 19, and 20 below.
  • Click Next.
Figure 18; PUC Details
Figure 19: FBO Contact Details
Figure 20: FBO Address Details

Please note:

  • You will only be able to see the PUCs you are linked to.
  • You will see an error message if some fields are not correctly filled. In this case, you will not be able to proceed to the next stage.
  • If your PUC was registered last season then a draft application exists, and you will not be able to create a new application for your PUC

Protocol/Market Selection #
  • On the Protocol/Market Selection page, Select the protocols/markets as shown in Figure 21 below.
Figure 21: Protocols / Market Selection

Please note:

  • Multiple markets can be selected.
  • Click on the x next to the market to delete or remove it
  • Click Next.
Linking to a packhouse (PHC) #
  • Select Packhouse from the drop-down list.
Figure 22: Packhouse Selection (PHC)
  • Click Next.
Orchard Information #
  • Click on the “ADD NEW ORCHARD”, as shown in Figure 23 below.
Figure 23: Add New Orchards
  • A pop-up window will appear, enter all the required information, as shown in Figure 24 below.
  • Click on Update. The window will close.
  • Click Next.
Figure 24: Add new orchard Information

Please note:

  • You will get a warning message for inputting the same orchard name for more than one entry.
  • You will get a warning message if you do not input the required information in the correct format.
  • • To Edit or Delete the application use the scroll bar as shown in Figure 25 below.
Figure 25: Horizontal Scroll bar
Declaration #
  • Please complete the declarations by ticking on the checkbox as shown in Figure 25 below.
  • Click NEXT.

Please note:

  • Declarations are applicable to the EU market.
  • A tick means “I Agree” to the declarations. Leaving the checkbox unticked means “I Disagree”.
Figure 26: Declaration
Documents #
  • Click on Select File to upload the document as shown in Figure 26 below
Figure 26: Documents Upload

Please note:

  • If you do not have the relevant file/s at this time you can select next and save your application as a draft. Once you have the relevant file/s you can come back and edit the draft application and upload the documents. However, if you do have the file/s you can upload it at this point.
  • Certain documents are required before a submission can be made. For example, A Proof of Payment (POP) and BD records file is required for all PUC registrations. These checks will be done when clicking on the green submit button on the main dashboard before your application will be considered valid and saved
Save Registration #
  • Please read the declaration on this page properly and tick the checkbox to agree.
  • Click the Save button to save your application, otherwise click Previous and make relevant corrections.
Figure 27: Registration Icon

Please note: You cannot save the draft of the application without ticking in the empty box to declare your understanding of the specified requirements

  • A Success Pop-up message with the application reference number will show. Click on OK as shown in Figure 28 below.
  • An email notification will be sent to the FBO contacts notifying them of the saved draft.
Figure 28: Success Pop-up
  • You will be redirected to the dashboard, as shown in Figure 29 below.
Figure 29: Citrus Registration Dashboard

Please note:

  • This is just an application and not the final document submitted to DALRRD. It is also in draft mode so further changes can be made if necessary.
  • Note the Reference number that appears so you can easily find your application later.

View Registrations #

Description of the tools available on the View Registrations page

Figure 30: Registration Icons
View Registration Document #

View the registration document to see if it is correct. If not click on the Edit button to edit your application.

Final Steps: Upload Required Documents and Submit #
  • To upload any outstanding documents, click on the Edit button and go to the Document Uploads page and upload your file.
  • Once all required documents are uploaded go next until you reach the end of the wizard and click the save button.
  • Click the green tick button to submit your application if you are now happy with it.
  • You will then get a pop-up notifying you that it has been successfully submitted along with your Registration Number to track this submission. Once it has been successfully submitted this can be considered received and submitted to DALRRD.
Unlock Registration #
  • If you find that after you have submitted there is still a problem, you can request an unlock
  • If you are the person who did the application, it will unlock immediately. If not, it will send an email to all the contacts of the FBO notifying them that someone wishes to edit the application. It will also show you the contact names and numbers of this FBO so you can contact them quickly.
  • Only once the FBO contact accepts the unlocking will it be unlocked.
  • You will receive an email once it is unlocked.
  • Thereafter the necessary changes can be done and then it can be submitted again on the main dashboard. This will then re-lock the application and submit it to DALRRD.

Please Note:

  • You will have to click on the green Submit button to submit the application otherwise it will sit in DRAFT format. DRAFTs will not be considered by DALRRD