Citrus DIS eVerification (End User Guide)

Purpose #

This document provides instructions on:

  • How to complete the verification checklist on the PhytClean platform.

To use this guide, the user must be registered on PhytClean. 

  • If you are not already registered as a user, then go to the PhytClean website (https://phytclean.co.za) and refer to the guide: Register as a New User. Follow the instructions there.  
  • If you have forgotten your password or want to reset it, click on “Forgot Password”. Follow the instructions thereafter. 

Please note the following before you begin:

  • The online verification tool requires that the user agrees to an undertaking that all the information he/she is supplying is true and if not they will be disqualified from the export program.
  • The maximum file size that can be uploaded is 5MB.
  • Please Note: If a document is not uploaded, the system will give you a warning stating that you need to do so before proceeding.

Support Contact Details #

The FSA Support Team

               Telephone Number: +27 (0)31 940 6795

               Log a ticket: https://support.ecert.co.za/

               Email: support@ecert.co.za

Please Note: To log a new ticket you will be required to register before being able to log a ticket. Alternatively, you can send an email to support@ecert.co.za and a ticket will be created for you.

Linking to an FBO  #

To be able to change the records of an FBO (PUC) users need to be linked to that FBO. To link yourself to the FBO you will go to:  

  • FBO  
  • Select Link to an organisation and it’s FBOs 
  • Type in the FBO (PUC) you are wanting to link yourself to. 
  • Then press Save 
Figure 1: Link to an organisation and it’s FBOs
Figure 2: Save

Citrus Verification control points #

The Verification Control points can be found under the Citrus 2020-2021 control point on PhytClean. To find this go to:

  • Home
  • Select Citrus 2020-2021
Figure 3: Citrus 2020-2021
  • Verification control points are highlighted in Figure 4.
Figure 4: Verification control points

Status of the PUC #

Verify PUC #

  • Select Verify PUC
Figure 5: Verify PUC
  • Type in the PUC and click on the Get Results button.
Figure 6: Get Results
  • Select the PUC by ticking on the block and then press the Edit button.
Figure 7: Edit
  • A window will pop-up. On the pop insert the relevant details for the PUC. Use the dropdown arrow to update the document status and for responding to questions.
Figure 8: Verify PUC Pop-up Window

  • To upload documents on the pop-up window, click on Select files button. You will then be able to find your electronic copies on the files and add them to the system. Make sure that the document is fully uploaded before moving off this screen.
Figure 9: Document Upload Prompt
  • Then press Submit

Orchard Sanitation   #

  • Select Orchard Sanitation.
Figure 10: Orchard Sanitation
  • Type in the PUC and click on the Get Results button.
Figure 11: Get Results
  • Select the PUC by ticking on the block and then press the Edit button.
Figure 12: Edit
  • In the pop-window that will appear, insert the relevant details for the PUC.

Please note:  To select the date use the date picker provided.

Figure 13: Orchard Sanitation Pop-up Window
  • Then press Submit.

Pheromone Trapping #

  • Select Pheromone Trapping.
Figure 14: Pheromone Trapping

  • Type in the PUC and click on the Get Results button.
Figure 15: Get Results

  • Select the PUC by ticking on the block and then press the Edit button.
Figure 16: Edit

  • In the pop-window that will appear, insert the relevant details for the PUC.
Figure 17: Pheromone Trapping pop-up window
  • Then press Submit.

Fruit Fly #

  • Select Fruit Fly.
Figure 18: Fruit Fly

  • Type in the PUC and click on the Get Results button
Figure 19: Get Results

  • Select the PUC by ticking on the block and then press the Edit button.
Figure 20: Edit
  • In the pop-window that will appear, insert the relevant details for the PUC.
Figure 21: Fruit Fly pop-up window

  • Then press Submit.

Verification to the EU #

Citrus Black Spot (CBS) #

Please note: The following section applies to PUC’s that are in the CBS Area.

  • Select Citrus Black Spot (CBS)
Figure 22: Citrus Black Spot (CBS)
  • Type in the PUC and click on the Get Results button.
Figure 23: Get Results

  • Select the PUC by ticking on the block and then press the Edit button.
Figure 24: Edit

  • In the pop-window that will appear, insert the relevant details for the PUC.
Figure 25: CBS Pop-up Window
  • Then press Submit.

FMS (FCM Risk Management System) #

  • Select FMS (FCM Risk Management System).
Figure 26: FMS (FCM Risk Management System)

  • Type in the PUC and click on the Get Results button.
Figure 27: Get Results

  • Select the PUC by ticking on the block and then press the Edit button.
Figure 28: Edit
  • In the pop-window that will appear, click on the dropdown arrow to respond to the question.
Figure 29: FMS Pop-up Window

  • Then press Submit.

Document Manager #

Once you have completed the relevant DIS eVerification controlpoints you can check that all your documents are uploaded by viewing them under the Document Manager -> Citrus: 2020 DIS.

Go to:

  • FBO
  • Select Document Manager
Figure 30: Document Manager
  • Type in the PUC code you are querying and on the dropdown arrow select Citrus: 2020 DIS eVerification
  • Click Search
Figure 31: Search

Live Reports #

The DIS eVerification Live report can be used to view the uploaded document status and the verification status. If ALL documents have been uploaded, which is a requirement, it will indicate as Yes on the report.

The below are DIS verification statuses:

  • PENDING: This is the default status and no action has been performed on your submission.
  • APPROVED, AWAITING UPDATE BY PH: The details of your production unit and orchards have been checked and approved by DIS. The Directorate of Plant Health notified to set the status to verified.
  • ADDITIONAL SUPPORTING DOCUMENTATION REQUIRED: This submission is incomplete and more documentation is required by DIS.
  • NON-COMPLIANT: This PU is found to be non-compliant.

Please note: The main contact of the production unit will get a system-generated email notifying him/her of the decision made. If corrective action is needed, say for example more documentation needs to be uploaded, the user can log back into the system and do so at any time.

Go to:

  • Reports
  • Select Live Reports
Figure 32: Live Reports

  • Click on DIS eVerification.
Figure 33: DIS eVerification