eCert – eCertification Platform
This document provides instructions on:
To use this guide, the user must be registered on PhytClean.
Please note the following before you begin:
The FSA Support Team
Telephone Number: +27 (0)31 940 6795
Log a ticket: https://support.ecert.co.za/
Please Note: To log a new ticket you will be required to register before being able to log a ticket. Alternatively, you can send an email to email@example.com and a ticket will be created for you.
To be able to change the records of an FBO (PUC) users need to be linked to that FBO. To link yourself to the FBO you will go to:
The Verification Control points can be found under the Citrus 2020-2021 control point on PhytClean. To find this go to:
Please note: To select the date use the date picker provided.
Please note: The following section applies to PUC’s that are in the CBS Area.
Once you have completed the relevant DIS eVerification controlpoints you can check that all your documents are uploaded by viewing them under the Document Manager -> Citrus: 2020 DIS.
The DIS eVerification Live report can be used to view the uploaded document status and the verification status. If ALL documents have been uploaded, which is a requirement, it will indicate as Yes on the report.
The below are DIS verification statuses:
Please note: The main contact of the production unit will get a system-generated email notifying him/her of the decision made. If corrective action is needed, say for example more documentation needs to be uploaded, the user can log back into the system and do so at any time.